TD Bank's $3 Billion Compliance Failure: How Compliance Mapping Could Have Prevented Catastrophic Oversight

Introducing Our Author

Supra Appikonda, Co-Founder and COO at 4CRisk.ai, bring his decades of experience deploying regulatory, compliance and risk solutions for large companies.  He draws on his extensive expertise, gain with many clients across the banking industry, to share his perspective in this blog, on how TD Bank could have avoided its recent major compliance violation by leveraging AI to make their teams smarter with modern AI-powered products.

What is the TD Bank staggering $3 billion penalty for BSA violations?

TD Bank’s staggering $3 billion penalty for BSA violations is a cautionary tale for any financial institution that neglects compliance. As Attorney General Merrick Garland put it, this case has the dubious honor of being the largest BSA violation in U.S. history. TD Bank made history as the first major North American bank to plead guilty to conspiracy to commit money laundering. That’s $3 billion in penalties for ignoring anti-money laundering (AML) safeguards — a jaw-dropping consequence of prioritizing profits over compliance monitoring.

For nearly ten years — from 2014 through to October 2023 — TD Bank’s leadership basically gave a collective shrug to AML concerns. Their whole approach was about keeping costs low and profits high, even though risks were mounting. Instead of upping the compliance budget, they stuck with what senior execs called a "flat cost paradigm”.  And, well, it was a disaster waiting to happen.

What really stands out is just how massive these failures were. Court documents showed that the bank failed to monitor a wild 92% of its total transaction volume, about $18.3 trillion, during a six-year stretch. This didn’t just happen with regular ACH transactions or checks, either; newer services like Zelle also slipped through the cracks. Despite warnings from regulators and internal audits, TD Bank didn't get its act together, leaving the door wide open for criminals to move massive sums of dirty money without so much as a raised eyebrow.

What were the Consequences of this Compliance Violation?

The consequence was monumental. Between 2019 and 2023, TD Bank's carelessness let criminal networks launder over $670 million. In one particularly shocking scheme, there were big cash deposits made into nominee accounts, and TD Bank employees were apparently bribed with gift cards to let it happen. Another scheme funneled about $120 million through shell accounts tied to a sketchy jewelry business before anyone even noticed. And surprisingly, there were also ATM withdrawals happening in Colombia from funds deposited in the U.S., with corrupt employees helping launder around $39 million.

Perhaps most concerning was TD Bank's apparent disregard for internal and external warnings about its compliance deficiencies.

• Internal Audit Findings: Internal audits conducted between 2018 and 2020 revealed significant issues, including inadequate staffing, high-risk jurisdictions not being properly monitored, and past-due reviews for up to three years. However, appropriate actions weren't taken to address these concerns.
• ‍OCC Consent Order: In 2017, the Office of the Comptroller of the Currency (OCC) issued a consent order requiring TD Bank to improve its AML compliance program. However, the bank failed to fully implement the required changes.

These weren’t just innocent mistakes; they were systemic failures rooted in decisions made at the very top. By cutting corners and caring more about making things easier for customers than being compliant, TD Bank basically became the go-to place for money launderers. The whole thing is now a glaring example of what happens when you put profits ahead of doing the right thing. ‍

Was this A Price Too Steep to Ignore?

Unsurprisingly, regulators jumped in quickly. In a coordinated move with the Federal Reserve Board, the OCC, and FinCEN, TD Bank was hit with massive penalties and had to agree to a three-year independent compliance monitor. The guilty plea and those hefty fines should be a loud wake-up call for anyone else in the financial sector who’s thinking of cutting compliance corners.

Attorney General Garland made it clear that the investigation is still ongoing, and Deputy Attorney General Lisa Monaco was blunt, saying TD Bank’s actions should be a serious warning to all compliance officers and CEOs in the banking world. "Crime doesn’t pay — and neither does flouting compliance," she said, really driving home the point.

The $3 billion penalty is a significant financial blow to TD Bank, but the reputational damage could be even more severe. The bank has also agreed to a range of remediation measures, including:

• Upgrading its TMS: TD Bank is investing in a new, more sophisticated TMS to better detect suspicious activity. 
• ‍Hiring More Compliance Staff: The bank is hiring over 700 AML specialists to address staffing shortages and improve its ability to monitor transactions.
• ‍Establishing a BSA/AML Oversight Committee: A new committee will provide greater oversight of the bank's AML compliance program. ‍
• ‍Conducting a SAR Lookback: TD Bank will review past transactions to identify and report any previously missed suspicious activity.  

This case is likely to change the standard for AML compliance in the future, forcing banks to seriously rethink how they manage regulatory risks. TD Bank’s downfall isn’t just a cautionary tale; it’s a reminder that neglecting compliance can blow up in your face in the most expensive way. ‍

How Compliance Monitoring and Compliance Mapping Tools Could Have Saved the Day

If TD Bank had a solid Compliance Map solution in place, things could have gone very differently. A tool like this could have helped the bank stay on top of its regulatory obligations in real-time, mapping external requirements, like the BSA, to its internal policies, procedures, and controls. This wouldn’t have been just a formality — it would’ve provided real-time insights into gaps or weaknesses in their compliance framework.

Had TD implemented something like 4CRisk’s Compliance Map, their risk of non-compliance would have been substantially reduced, while saving both time and money maintaining their compliance programs. Here’s how it could’ve played out:

• Automated Compliance Gap Assessment: Instead of missing out on huge chunks of transaction monitoring, TD Bank could’ve used the Compliance Map product to quickly assess gaps in their AML program. AI-driven Compliance mapping flags weak or incomplete controls almost instantly, instead of relying on manual processes. ‍
• ‍Real-Time Traceability: With Compliance Map, the bank could have kept track of where gaps were in their compliance controls in real time, especially in high-risk areas. A simple visual representation would have showed what was missing before things got out of hand. See Figure 1 below. ‍
• ‍Harmonized Compliance Artifacts: 4CRisk products help bring together policies, procedures, contracts, and controls into one unified strategy. For a bank as global as TD Bank, this would have been a game changer, making sure that everyone was on the same page, no matter where they were. ‍
• ‍Human-in-the-Loop Review: While AI tools can handle a lot of the mapping and assessment work, human experts are still needed. If TD Bank had used tools like 4CRisk, it could’ve sped up decision-making and acted on regulatory warnings before the penalties piled up. ‍
• Regulatory Change Management: 4CRisk’s products also keep up with regulatory changes as they happen. TD Bank could’ve stayed ahead of any updates, avoiding future violations and staying in the clear.

‍

In the end, if TD Bank had embraced these tools, its leadership would’ve had a clearer view of its compliance situation, making it easier to spot and fix gaps. The $3 billion penalty might have been avoided altogether, and the bank could’ve maintained its reputation and trust with stakeholders.  

The TD Bank case serves as a powerful reminder that AML compliance is not optional. Financial institutions must invest in robust systems, hire qualified staff, and foster a culture of compliance. Ignoring red flags and failing to address deficiencies can have severe consequences, both financial and reputational. At the end of the day, compliance isn’t just about following the rules — it’s about long-term resilience. Had TD Bank been proactive, it might’ve been making headlines for far better reasons today.

Figure 1: Compliance Map Example

Check out these related blogs and resources  

• https://www.4crisk.ai/post/compliance-three-key-actions-to-leveraging-ai-successfully-in-2025 ‍
• https://www.4crisk.ai/post/nist-csf-2-0-has-been-released-do-you-know-what-your-organizations-gaps-are ‍
• https://www.4crisk.ai/whitepapers/adopting-ai-strategy-governance-and-evaluation-best-practices